Key Accountabilities

50%- Parts and repair order entry, inquiry and follow-up. Estimate approvals, part quotes, vendor warranty, part lookup, etc.
25%- Technician scheduling and prioritizing. Tech training and assistance.
25%- Work with the sales, sales support, transportation, and warehouse teams to ensure we exceed customer expectations with regard to repair and part services.
This position reports to the IBDC Operations Manager/National Service Manager.
This position has 3 direct reports.
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements: MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a trade school degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 3 years
Physical Requirements:
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Additional Qualifications:
Preferred Qualifications:
Previous service management experience, preferred. Must be well organized, skilled in mechanical and electrical troubleshooting and have the ability to multi-task.
Knowledge, Skills, Abilities and Competencies:Basic mechanical and electrical troubleshooting knowledge. Ability to motivate technical staff and assist in improving productivity and customer satisfaction..

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