Technical Support Specialist - Digital

This position provides direct technical support to customers of participating Axis 360 libraries along with supporting other aspects of digital content sold by Baker & Taylor.

ESSENTIAL DUTIES AND RESPONSIBILITIES (The following statements describe the general nature of the work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities maybe assigned by management)

  • Assist customers with website navigation, features and functions, account setup, account data modification.

  • Assist customers with all E-content formats and platforms; work with business partners to ensure customer requirements are met and any issues are resolved.

  • Provide Level 1 support for troubleshooting technical and non-technical issues. Escalates issues to next level required.

  • Work with IT Support and customers to establish ordering/and invoicing for ILS and POS systems.

  • Troubleshoot and resolve any electronic ordering/invoicing issues for all systems and platforms.

  • Specific project work as assigned.


  • High School diploma and 2-3 years related experience. Additional computer related education and Associate's or Bachelor's degree preferred.

  • Strong PC Skills including familiarity with PC settings and functions, various browsers, Microsoft Operating systems and products such as: Microsoft Windows, Microsoft Word, Excel, and Apple IOS.

  • Expansive experience in navigating and utilizing various web applications and platforms such as Helpdesk sites, E-commerce, etc.

  • Strong written and verbal communication skills

  • Ability to multi-task and organize activities to meet specific goals set by management.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

  • Ability to write reports, business correspondence, and procedure manuals.

  • Ability to effectively present information and respond to questions from groups of managers, customers, coworkers and the general public.

  • Must be available to work overtime when required.

  • Cross train in other areas as needed.

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, reach with hands and arms, and lift/move up to 10 pounds. The employee must occasionally stand, walk, talk, and hear. Specific vision requirements include close vision, color vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT The noise level in the work environment is usually moderate

Note: The requirements listed above are representative of the knowledge, skill, ability, and physical demands required to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Software Systems Technical Support Specialist
Norcross, GA Immucor, Inc.
IT Technical Support Specialist - DoD Secret o...
Brunswick, GA General Dynamics Information Technology
Technical Support Specialist
Alpharetta, GA RELX Group
Technical Support Specialist - Atlanta
Atlanta, GA Carbon
Technical Support Specialist
Peachtree City, GA Nesco Resource